Policies

Privacy Policy
Replacements & Cancellations
Accessibility
Terms & Conditions

Privacy Policy

Protecting your privacy is important to us. We hope the following statement will help you understand how we collect, use and safeguard the personal information you provide to us on our site.

I. What kind of information do we collect from you when you visit our site?

When you visit www.cultivarwine.com, our stats package from Google collects some basic information about your browser. Examples are things like what type of browser and operating system are you using; how long did you stay on our site; what pages did you look at. This helps us understand how visitors browse our site, so that we can make their shopping experience better.

We also collect personal information about you when you check out of our store such as your name, address, postal code, phone number, etc. We need this information to process payment and ship merchandise to you.

II. Sharing of personal information – we don’t do it.

Under no circumstances will we share any personal information that we collect with any third parties or web sites. All the information you give us is completely private and used solely for order processing and shipping. If you give us permission to send you marketing emails then we use your email for that purpose, but never does that email get sold or distributed to any other web site or list.

III. Newsletter Opt-Out.

If you have chosen to opt into our newsletter or marketing emails and decide to opt out, we have a simple unsubscribe form that will let you get off our email list. Also, under the member area, you will find a simple form to unsubscribe.

IV. Consumer inquiries and privacy.

If you have any questions about your privacy, or want to make changes to your profile, or get off our marketing list, simply send us an email.

V. Protecting your information.

All the payment information we collect is done so under SSL – a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way.

Replacements and Cancellations

We will replace anything that is damaged, defective, flawed or any item that the customer finds unsatisfactory.  By law, we cannot accept returns of alcoholic beverages, and can only replace items.  We can not accept returns on orders made in error.

To request a replacement of a damaged, defective or flawed item, please email us at info@cultivarwine.com making the request and please include a photo at that time.  We may request the items to be shipped back (at our cost), or the shipper may request the item to be sent to them if it was damaged in transit, so please retain the item for 45 days after your request.

Upon receiving your request we will respond in 48 hours with a determination of your request via email.  If the item is going to be replaced, we reserve the right to hold shipments for adverse weather conditions.

A 15% restocking fee will be applied to canceled orders not cancelled before the order is processed and your credit card is charged.

Accessibility

Cultivarwine.com strives to ensure that its services are accessible to people with disabilities. Cultivarwine.com has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.

Disclaimer

Cultivarwine.com continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan synclinewine.com with Accessibility Scanners to identify and fix every possible accessibility barrier on our site. Despite our efforts to make all pages and content on Cultivarwine.com fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

Here For You

If you are experiencing difficulty with any content on Cultivarwine.com or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.

Contact Us

If you wish to report an accessibility issue, have any questions or need assistance, please contact us as follows:

Email: info@cultivarwine.com

Terms & Conditions

By accessing Cultivarwine.com, you agree to the terms and conditions appearing in this document and you accept our Privacy Policy.

State Restrictions and Limits

Many states restrict the amount of wine a consumer can have shipped from a winery or all wineries in aggregate. By placing an order on Cultivarwine.com you formally represent that you have not exceeded any of your states limits on aggregate purchases and/or shipments.

Age Restrictions and Signature Requirements

By placing an order for an alcoholic beverage through Cultivarwine.com, you formally represent that you are at least 21 years of age and that the intended recipient of the shipment is at least 21 years of age. Additionally, all shipments of alcoholic beverages within the United States require an adult signature at the time of delivery. No wines can be left on porches or doorsteps.

If there is anything you do not understand, please email your inquiry to info@cultivarwine.com

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